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Keywords:

  1. A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition - Fred Beisse (2004-06-03, Paperback)
  2. A Guide to Customer Service Skills for Help Desk Professional, Third Edition - KNAPP (2008-04-01, Paperback)
  3. A Guide to Customer Service Skills for the Help Desk Professional, Second Edition - Donna Knapp (2004-11-12, Paperback)
  4. A Guide to Help Desk Concepts , by Donna Knapp (Paperback, 30 October, 1998)
  5. A Guide to Help Desk Concepts, Second Edition - Donna Knapp (2003-03-03, Paperback)
  6. A Guide to Help Desk Technology, Tools and Techniques - Dione McBride (2000-03-03, Paperback)
  7. A Practical Guide to Microsoft(R) OLAP Server - John Shumate (2000-01-15, Paperback)
  8. Active Mining : Second International Workshop, AM 2003, Maebashi, Japan, October 28, 2003, Revised Selected Papers (Lecture Notes in Computer Science / Lecture Notes in Artificial Intelligence) , by Shusaku Tsumoto , Takahira Yamaguchi , Masayuki Numao , Hiroshi Motoda (Paperback, 05 August, 2005)
  9. Advances in Bioinformatics and Computational Biology : Brazilian Symposium on Bioinformatics, BSB 2005, Sao Leopoldo, Brazil, July 27-29, 2005, Proceedings ... Science / Lecture Notes in Bioinformatics) , by Joao Carlos Setubal , Sergio Verjovski-Almeida (Paperback, 01 September, 2005)
  10. Advances in Neural Networks - ISNN 2005 : Second International Symposium on Neural Networks, Chongqing, China, May 30 - June 1, 2005, Proceedings, Part I (Lecture Notes in Computer Science) , by Jun Wang , Xiaofeng Liao , Zhang Yi (Paperback, 05 August, 2005)
  11. Advances in Neural Networks - ISNN 2005 : Second International Symposium on Neural Networks, Chongqing, China, May 30 - June 1, 2005, Proceedings, Part II (Lecture Notes in Computer Science) , by Jun Wang , Xiaofeng Liao , Zhang Yi (Paperback, 05 August, 2005)
  12. Advances in Neural Networks - ISNN 2005 : Second International Symposium on Neural Networks, Chongqing, China, May 30 - June 1, 2005, Proceedings, Part III (Lecture Notes in Computer Science) , by Jun Wang , Xiaofeng Liao , Zhang Yi (Paperback, 05 August, 2005)
  13. An IT and Security Comparison Decision Support System for Wireless LANs : 802.11 infosec and WiFi LAN comparison - Kevin T. Reynolds (2004-05-15, Paperback)
  14. Analysis and Decision Making in Uncertain Systems (Communications and Control Engineering) - Zdzislaw Bubnicki (2004-01-09, Hardcover)
  15. Applied Decision Support with Soft Computing (Studies in Fuzziness and Soft Computing) - (2003-08-05, Hardcover)
  16. ArcView GIS Means Business - Christian Harder (1999-01-01, Paperback)
  17. Ariba Offers 21st Century Solutions for Business.(Brief Article) : An article from : San Diego Business Journal - (1999-11-29, Digital)
  18. Artificial Intelligence Applications and Innovations II : Second IFIP TC12 and WG12.5 Conference on Artificial Intelligence Applications and Innovations ... Federation for Information Processing) , by Daoliang Li , Baoji Wang (Hardcover, 01 September, 2005)
  19. As the help desk swoons, testing booms.(Industry Trend or Event) : An article from : Computer User - Molly W. Joss (2000-05-01, Digital)
  20. BACHMANN/ANYCOM UNVEIL WIRELESS PRINTING FOR PALM OS. : An article from : Computer Protocols - (2002-08-01, Digital)
  21. BELL & HOWELL CLOSES TRANSACTION WITH INFONAUTICS. : An article from : Worldwide Databases - (2000-02-01, Digital)
  22. BEST PLACES to work in PA 2001 : IntelliMark Inc. : An article from : Central Penn Business Journal , by Gloria Sananes Stein (Digital, 12 September, 2005)
  23. Building & Managing a World Class IT Help Desk - Bob Wooten (2001-04-26, Paperback)
  24. Building a help desk system. : An article from : Learning & Leading with Technology , by Sheryl O'Shea (Digital, 25 July, 2005)
  25. Business Intelligence for the Enterprise - Mike Biere (2003-06-04, Paperback)
  26. Business Intelligence Roadmap : The Complete Project Lifecycle for Decision-Support Applications - Larissa T. Moss (2003-02-25, Paperback)
  27. Business Modelling : Multidisciplinary Approaches- Economics, Operational, and Information Systems (In Honor of Andrew B. Whinston) (Operations Research/Computer Science Interfaces Series) - (2002-01-15, Hardcover)
  28. Cd Help Desk - Novell Products (Windows) - Deni Connor (1995-10, Audio CD)
  29. Chatbots in der Kundenkommunikation (Xpert.press) - Alexander Braun (2003-07, Hardcover)
  30. Christian County touts student-run IT help desk.(Applications) : An article from : T H E Journal (Technological Horizons In Education) - (2002-08-01, Digital)
  31. CIM Justification and Optimisation - Sev V Nagalingam (1999-12-16, Hardcover)
  32. CMTE helping communities land new businesses : An article from : The Mississippi Business Journal , by Becky Gillette (Digital, 09 September, 2005)
  33. Co-Op : A Group Decision Support System for Cooperative Multiple Criteria Group Decision Making (Lecture Notes in Computer Science) - X. Tung Bui (1988-01, Paperback)
  34. Coaching for World Class Customer Support - Mia S Melanson (1998-01-01, Paperback)
  35. College Writer Brief + Keys for Writers + Helpdesk Cd + Exercise Booklet 4th Ed - Randall Vandermey (2005-11-30, Paperback)
  36. Colombian logistics and security firm deploys RFID-based information solution from Savi Technology to continuously monitor cargo shipments.(COLOMBIA) : An article from : Latin America Telecom - (2006-05-01, Digital)
  37. Coming soon--new release of EZ Maintenance.(Software)(Brief Article) : An article from : Fleet Equipment - (2004-04-01, Digital)
  38. Comparative Approaches to Medical Reasoning (Advances in Fuzzy Systems. Applications and Theory, Vol 3) - (1995-06, Hardcover)
  39. Computational Intelligence and Security : International Conference, CIS 2005, Xi'an, China, December 15-19, 2005, Proceedings, Part I (Lecture Notes in ... / Lecture Notes in Artificial Intelligence) , by Yue Hao , Jiming Liu , Yuping Wang , Yiu-ming Cheung , Hujun Yin , Licheng Jiao , Jianfeng Ma , Yong-Chang Jiao (Paperback, 09 January, 2006)
  40. Computational Intelligence and Security : International Conference, CIS 2005, Xi'an, China, December 15-19, 2005, Proceedings, Part II (Lecture Notes in ... / Lecture Notes in Artificial Intelligence) , by Yue Hao , Jiming Liu , Yuping Wang , Yiu-ming Cheung , Hujun Yin , Licheng Jiao , Jianfeng Ma , Yong-Chang Jiao (Paperback, January, 2006)
  41. Computational Intelligence for Decision Support (Crc Press International Series on Computational Intelligence.) - Zhengxin Chen (1999-11-24, Hardcover)
  42. Computational Intelligence in Economics and Finance : Volume II - (2007-08-24, Hardcover)
  43. Computational intelligence in web-based education : a tutorial. : An article from : Journal of Interactive Learning Research - Thanos Vasilakos (2004-12-22, Digital)
  44. Computer-aided decisions. (includes list of software) (technology at work) : An article from : Association Management - Joseph S. Cavaretta (1992-12-01, Digital)
  45. Computer Aided Decision Support in Telecommunications (BT Telecommunications Series) - (1996-04-01, Hardcover)
  46. Computer Science -- Theory and Applications : First International Symposium on Computer Science in Russia, CSR 2006, St. Petersburg, Russia, June 8-12, ... (Lecture Notes in Computer Science) , by Dima Grigoriev , John Harrison , Edward A. Hirsch (Paperback, ..)
  47. Computer Supported Risk Management (Topics in Safety, Risk, Reliability and Quality) - (1995-02-28, Hardcover)
  48. Congressional Quarterly's Desk Reference on the Economy (Desk Reference Series) , by Richard J. Carroll (Hardcover, August, 2000)
  49. Congressional Quarterly's Desk Reference on the Economy : Over 600 Answers to Questions That Will Help You Understand News, Trends, and Issues (Desk Reference Series) - Richard J. Carroll (2000-07, Paperback)
  50. Consultants' Changing Role. : An article from : Risk & Insurance - David P. Duden (2000-06-01, Digital)
  51. Cooperative Design, Visualization, and Engineering : Second International Conference, CDVE 2005, Palma de Mallorca, Spain, September 18-21, 2005, Proceedings (Lecture Notes in Computer Science) , by Yuhua Luo (Paperback, 06 October, 2005)
  52. Couple starts health-care tech support concern here : An article from : Journal of Business , by Emily Brandler (Digital, 01 June, 2006)
  53. Course ILT : Help Desk Technology - Course Technology (2001-02-23, Spiral-bound)
  54. Creating A Customer-Focused Help Desk : How to Win and Keep Your Customers - Hiles (2000-02-15, Paperback)
  55. Current Research in Decision Support Technology (Ieee Computer Society Press Tutorial) - Robert W. Blanning (1993-02, Hardcover)
  56. Customers : Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers - Andrew J. Waite (1996-03-01, Paperback)
  57. Data Analysis and Decision Support (Studies in Classification, Data Analysis, and Knowledge Organization) - (2005-08-23, Paperback)
  58. Database Support for Workflow Management : The WIDE Project (The Springer International Series in Engineering and Computer Science) - (1999-03-31, Hardcover)
  59. DataPro plans to acquire part of WindStar's assets : An article from : Journal of Business , by Megan Cooley (Digital, 13 September, 2005)
  60. Decision and Control : Proceedings of the 38th IEEE Conference December 7-10, 1999 Crowne Plaza Hotel & Resort Phoenix, Arizona, USA (Ieee Conference on ... the Ieee Conference on Decision and Control) - IEEE (1999-06, Paperback)
  61. Decision Making Support Systems : Achievements, Trends and Challenges for the New Decade - (2002-10-22, Hardcover)
  62. Decision Support for Global Enterprises (Annals of Information Systems) - (2006-12-11, Paperback)
  63. Decision Support in Public Administration : Proceedings of the Ifip Tc8/Wg8.3 Working Conference on Decision Support in Public Administration Noordwi (IFIP ... A : Computer Science & Technology) - Pieter W. G. Bots (1993-06, Paperback)
  64. Decision Support Systems (2nd Edition) - George M. Marakas (2002-08-23, Paperback)
  65. Decision Support Systems and Intelligent Systems (7th Edition) - Efraim Turban (2004-04-08, Hardcover)
  66. Decision Support Systems Engineering - Andrew P. Sage (1991-08-22, Hardcover)
  67. Decision Support Systems for Tele-Medicine Applications (CSI : Control and Sign Language Processing) - George-Peter K. Economou (2004-09-30, Paperback)
  68. Decision Support Systems for the Management of Grazing Lands : Emerging Issues (Man and the Biosphere Series) - (1993-02-15, Hardcover)
  69. Decision Support Systems in the 21st Century - George M. Marakas (1998-11-23, Hardcover)
  70. DelCor Technology Solutions, Inc. : Great People Make the Difference.(Brief Article) : An article from : Association Management - (2001-12-01, Digital)
  71. DelCor Technology Solutions, Inc.(Brief Article) : An article from : Association Management - (2001-09-01, Digital)
  72. Delivering World-Class Technical Support - Navtej (Kay) Khandpur (1996-10, Paperback)
  73. Designing and Evaluating E-Management Decision Tools : The Integration of Decision and Negotiation Models into Internet-Multimedia Technologies (Integrated Series in Information Systems) - Giampiero E.G. Beroggi (2004-10-21, Hardcover)
  74. Desk with treadmill can help cut pounds.(Health) : An article from : Winnipeg Free Press - Gale Reference Team (2007-05-15, Digital)
  75. Digital signature : use and modification to achieve success in next generational e-business processes , by A. Gupta , Y. Tung , J.R. Marsden (Digital, ..)
  76. Digital signature : use and modification to achieve success in next generational e-business processes [An article from : Information & Management] - A. Gupta (2004-05-01, Digital)
  77. Digital Terrain Modelling : Development and Applications in a Policy Support Environment (Lecture Notes in Geoinformation and Cartography) , by Robert J. Peckham , Jordan Gyozo (Hardcover, ..)
  78. Director's Desk offers help to board members : An article from : Journal of Business , by Marc Stewart (Digital, 14 September, 2005)
  79. Double growth : GlobalServe focuses on IT needs of corporate giants. (Techcetera).(Brief Article)(Statistical Data Included)(Company Profile) : An article from : Westchester County Business Journal - Alex Philippidis (2002-09-16, Digital)
  80. DS for Windows (2nd Edition) - Howard J. Weiss (1999-08-18, Plastic Comb)
  81. E-Government : Towards Electronic Democracy : International Conference, TCGOV 2005, Bolzano, Italy, March 2-4, 2005, Proceedings (Lecture Notes in Computer ... / Lecture Notes in Artificial Intelligence) , by Michael Bohlen , Johann Gamper , Wolfgang Polasek , Maria A. Wimmer (Paperback, 06 April, 2005)
  82. Early bookings indicate modest first-quarter gains.(Brief Article) : An article from : Fairfield County Business Journal - (2001-04-30, Digital)
  83. Electronic trial notebooks : effective tools in medical negligence cases. (Professional Negligence) : An article from : Trial - Howard S. Richman (1995-05-01, Digital)
  84. Emerging Information Technology : Improving Decisions, Cooperation, and Infrastructure - Kenneth E. Kendall (1999-06-14, Paperback)
  85. Engineering Electronic Negotiations : : A Guide to Electronic Negotiation Technologies for the Design andImplementation of Next-Generation Electronic Markets ... of eCommerce (Series in Computer Science) - Michael Strobel (2003-01-31, Hardcover)
  86. Environmental Software Systems - Environmental Information and Decision Support (IFIP International Federation for Information Processing) - (2000-04-01, Hardcover)
  87. Evolutionary Multi-Criterion Optimization : First International Conference, EMO 2001, Zurich, Switzerland, March 7-9, 2001 Proceedings (Lecture Notes in Computer Science) - (2001-03-26, Paperback)
  88. Evolutionary Multi-Criterion Optimization : Third International Conference, EMO 2005, Guanajuato, Mexico, March 9-11, 2005, Proceedings (Lecture Notes in Computer Science) , by Carlos A. Coello Coello , Arturo Hernandez Aguirre , Eckart Zitzler (Paperback, 06 April, 2005)
  89. Filling orders ... What happens when suppliers slip up? Retailers sound off about how order entry desks and shipping departments hurt and help their ability ... Q&A) : An article from : Music Trades - Gale Reference Team (2007-05-01, Digital)
  90. Fingerprinting for success.(Reality Check) : An article from : Label & Narrow Web - Art Fields (2004-07-01, Digital)
  91. Fourteenth annual MVP (Marketing Via Phone) Quality Award winners. : An article from : Customer Interaction Solutions - Tracey E. Schelmetic (2007-02-01, Digital)
  92. Frontier Decision Support Concepts : Help Desk, Learning, Fuzzy Diagnoses, Quality Evaluation, Prediction, Evolution - Vito Leonardo Plantamura (1994-08, Paperback)
  93. Fuzzy Management : Contemporary Ideas and Practices at Work - Keith Grint (1998-01-12, Hardcover)
  94. Fuzzy Reasoning in Information, Decision and Control Systems (Microprocessor-Based and Intelligent Systems Engineering) - (1994-02-28, Hardcover)
  95. Fuzzy Sets in Decision Analysis, Operations Research and Statistics (The Handbooks of Fuzzy Sets) - (1998-05-31, Hardcover)
  96. Garner Technologies experiencing phenomenal growth. (Focus : Telecommunications).(Brief Article) : An article from : Mississippi Business Journal - Lynne W. Jeter (2002-07-29, Digital)
  97. Getting beyond break/fix : as long as the help desk is thought of only as a problem solver, it will never play as full a role in educational objectives ... (Technological Horizons In Education) - Mikael Blaisdell (2006-11-01, Digital)
  98. GIS Means Business Volume 2 - David Boyles (2002-06-15, Paperback)
  99. Groupware : Design, Implementation, and Use : 11th International Workshop, CRIWG 2005, Porto de Galinhas, Brazil, September 25-29, 2005, Proceedings (Lecture Notes in Computer Science) , by Hugo Fuks , Stephan Lukosch , Ana Carolina Salgado (Paperback, 19 October, 2005)
  100. Groupware : Design, Implementation, and Use : 12th International Workshop, CRIWG 2006, Medina del Campo, Spain, September 17-21, 2006, Proceedings (Lecture Notes in Computer Science) , by Yannis A. Dimitriadis , Ilze Zigurs , Eduardo Gomez-Sanchez (Paperback, 19 October, 2006)
  101. Habla Esponol ? No, but I Can Try to Help You Practical Spanish for the Reference Desk - Rasvc (1991-12, Paperback)
  102. Help Desk (IT Infrastructure Library) - Ccta (1989-12, Paperback)
  103. Help Desk 2nd Edition with Online and Complete IT Set - Barbara Czegel (2003-06-12, Paperback)
  104. Help Desk Framework CD-ROM : How to Win and Keep Your Customers - Andrew Hiles (2000-10-01, CD-ROM)
  105. Help Desk Handbook - Ron Mums (1993-01-01, Paperback)
  106. Help Desk Practitioner's Handbook - Barbara Czegel (1998-12-16, Paperback)
  107. Help Desk Professionals Are in Customer Service.(Brief Article) : An article from : Community College Week - Andrea Savas (2001-10-15, Digital)
  108. Help Desk Technician - Jack Rudman (2006-11-01, Plastic Comb)
  109. Help desks to give greater government access : An article from : Central Penn Business Journal , by Susan Gvozdas (Digital, 13 September, 2005)
  110. Help the help desk : An article from : Intheblack , by Jason Romney (Digital, 14 September, 2005)
  111. Help! : The Art of Computer Technical Support - Ralph Wilson (1991-02, Paperback)
  112. Helpdesk for Writers - Raimes (2004-11, Hardcover)
  113. Helping help desks run simply and smoothly. : An article from : Community College Week - (2004-03-15, Digital)
  114. Hit me with your best shot : S.D. companies feature help desks to provide technical support for computer users.(Special Report : SOFTWARE) : An article from : San Diego Business Journal - Brad Graves (2006-02-13, Digital)
  115. How to Cheat at IT Project Management - Susan Snedaker (2005-09-12, Digital)
  116. How to Cheat at IT Project Management , by Susan Snedaker , Nels Hoenig (Paperback, 01 September, 2005)
  117. How to Manage the IT Helpdesk - A Guide for User Support and Call Center Managers (Computer Weekly Professional) - Noel Bruton (2002-06-15, Paperback)
  118. I get by with a little help from other Dads.(DAD'S DESK)(Dads and Daughters) : An article from : Daughters - Joe Kelly (2005-05-01, Digital)
  119. IBM BROADENS RELATIONSHIP WITH SUPPORT.COM; IBM CHOOSES SUPPORT.COM TO ENHANCE VIRTUAL HELP DESK PRODUCT.(Company Business and Marketing) : An article from : EDP Weekly's IT Monitor - (2001-08-20, Digital)
  120. IBM BROADENS RELATIONSHIP WITH SUPPORT.COM; IBM CHOOSES SUPPORT.COM TO ENHANCE VIRTUAL HELP DESK PRODUCT.(Company Business and Marketing) : An article from : Software Industry Report - (2001-08-20, Digital)
  121. ICMI's Call Center Management Dictionary : The Essential Reference for Contact Center, Help Desk and Customer Care Professionals - Brad Cleveland (2003-04-01, Paperback)
  122. ICMI's Pocket Guide to Call Center Management Terms : The Essential Reference for Contact Center, Help Desk and Customer Care Professionals - Brad Cleveland (2004-07, Paperback)
  123. Implementing Systems for Supporting Management Decisions : Concepts, methods and experiences (IFIP International Federation for Information Processing) - (1996-07-31, Hardcover)
  124. Info-Tech Advisor In-Depth Report - Building the Next Generation Help Desk - Info-Tech Research Group (2005-02-15, Digital)
  125. Innovations in Design & Decision Support Systems in Architecture and Urban Planning - (2006-07-28, Hardcover)
  126. Inside Out : An article from : Business People , by Suzanne Loomis-Studinski (Digital, 14 September, 2005)
  127. Integer Optimization by Local Search : A Domain-Independent Approach (Lecture Notes in Computer Science) - Joachim P. Walser (1999-10-14, Paperback)
  128. Integrating a decision support system into a school : the effects on student functioning. : An article from : Journal of Research on Technology in Education , by Poria Kalay , David Chen (Digital, 30 July, 2005)
  129. Intelligent Data Engineering and Automated Learning - IDEAL 2006 : 7th International Conference, Burgos, Spain, September 20-23, 2006, Proceedings (Lecture Notes in Computer Science) , by Emilio Corchado , Hujun Yin , Vicente Botti , Colin Fyfe (Paperback, 13 November, 2006)
  130. Intelligent Information Systems : Meeting the Challenge of the Knowledge Era - Alan J. Rowe (1996-07-30, Hardcover)
  131. Introduction to Help Desk Concepts and Skills - Susan Sanderson (2003-09-17, Paperback)
  132. Introduction to Information-Based High-Tech Services - Eric Viardot (1999-06, Hardcover)
  133. Introduction to Simulation and Risk Analysis - James R. Evan (1998-01-21, Hardcover)
  134. Is there anybody out there? : An article from : Northeast Pennsylvania Business Journal , by Dave Gardner (Digital, 30 March, 2006)
  135. IT Help Desk Implementation : The Case of an International Airline , by Steve Clarke , Arthur Greaves (Digital, 15 July, 2002)
  136. Keys for Writer's, With Helpdesk, 4th Ed + Essay Connection, 7th Ed - Ann Raimes (2004-11-30, Paperback)
  137. Keys for Writers + Helpdesk Cd + Exercise Booklet 4th Ed + Grammar Cd + Expressways 5.0 Cd - Ann Raimes (2005-11-30, Hardcover)
  138. Keys for Writers + Helpdesk Guide Cd + Identities Readings + American Heritage Desk Dictionary - Ann Raimes (2004-10-22, Hardcover)
  139. Keys for Writers 4th Ed + Helpdesk Guide + Cd + at a Glance Essay + One Hundred Words Confuses + Misuses - Ann Raimes (2005-09-30, Paperback)
  140. Keys for Writers With Exercise Booklet With Helpdesk, 4th Ed + Conlin, Patterns +, 8th Ed - Ann Raimes (2004-08-30, Paperback)
  141. Keys for Writers, + Helpdesk Gd/cd, 4th Ed + New World Reader, 1st Ed - Ann Raimes (2005-11-30, Paperback)
  142. Knowledge Discovery in Life Science Literature : International Workshop, KDLL 2006, Singapore, April 9, 2006, Proceedings (Lecture Notes in Computer Science / Lecture Notes in Bioinformatics) , by Eric G. Bremer , Jorg Hakenberg , Eui-Hong Sam Han , Daniel Berrar , Werner Dubitzky (Paperback, 05 May, 2006)
  143. Knowledge Networking : Creating the Collaborative Enterprise - David Skyrme (1999-11-05, Audio Cassette)
  144. Konzeption und Einfuhrung von MES-Systemen : Zielorientierte Einfuhrungsstrategie mit Wirtschaftlichkeitsbetrachtungen, Fallbeispielen und Checklisten - Jurgen Kletti (2007-01-09, Hardcover)
  145. Large Scale Interactive Fuzzy Multiobjective Programming : Decomposition Approaches (Studies in Fuzziness and Soft Computing) - Masatoshi Sakawa (2000-05-19, Hardcover)
  146. Learning Theory : 19th Annual Conference on Learning Theory, COLT 2006, Pittsburgh, PA, USA, June 22-25, 2006, Proceedings (Lecture Notes in Computer Science) , by Hans Ulrich Simon , Gabor Lugosi (Paperback, 26 July, 2006)
  147. Leo Laporte's PC Help Desk (Laporte Press) - Leo Laporte (2005-09-06, Paperback)
  148. Let students take the mouse : a student-run help desk increases usable technology time and improves student skills. (Student Voices). : An article from : Learning & Leading with Technology , by Kinnera V. Rao , Calvin Hastings , Shaimaa Aakil (Digital, 31 July, 2005)
  149. LIVESUPPORT ENABLES HELP DESKS TO REMOTELY CONTROL COMPUTERS. : An article from : LAN Product News (Digital, 19 April, 2005)
  150. Local Competition. : An article from : Heller Report on Educational Technology Markets (Digital, 28 July, 2005)
  151. Low-cost, high-impact ideas for using information technology as a management tool. : An article from : Government Finance Review , by Sheldon S. Cohen (Digital, 28 July, 2005)
  152. Mac Answers! - Bob Levitus (1999-12-06, Paperback)
  153. Mac OS X Help Line, Panther Edition , by Ted Landau (Paperback, 01 June, 2004)
  154. Machine Learning : ECML 2002 : 13th European Conference on Machine Learning, Helsinki, Finland, August 19-23, 2002. Proceedings (Lecture Notes in Computer ... / Lecture Notes in Artificial Intelligence) , by Tapio Elomaa , Heikki Mannila , Hannu Toivonen (Paperback, 17 September, 2002)
  155. Machine Learning : ECML 2006 : 17th European Conference on Machine Learning, Berlin, Germany, September 18-22, 2006, Proceedings (Lecture Notes in Computer Science) , by Johannes Furnkranz , Tobias Scheffer , Myra Spiliopoulou (Paperback, 19 October, 2006)
  156. Making Sense 2nd Ed + Keys for Writers + Helpdesk Cd 4th Ed - Coleman (2005-11-10, Paperback)
  157. Making the first call count : Utah health sciences center uses knowledge management software to improve customer service as demand increases.(Help Desk : ... article from : Health Management Technology , by Greg McFarlane (Digital, 10 January, 2006)
  158. Management Support Systeme und Business Intelligence : Computergestutzte Informationssysteme fur Fach- und Fuhrungskräfte - Peter Gluchowski (2007-11, Paperback)
  159. Manufacturing Decision Support Systems (Manufacturing Systems Engineering Series) - (1996-12-31, Hardcover)
  160. McAfee teams with Microsoft backoffice on new help desk solution. : An article from : Software Industry Report (Digital, 28 July, 2005)
  161. Metamor industry solutions. : An article from : Association Management (Digital, 28 July, 2005)
  162. Microsoft Help Desk For Microsoft Windows 98 - (1999-03-17, Paperback)
  163. Microsoft Help Desk for Microsoft Windows Nt Workstation 4.0 (Help Desk) - (1999-04, Paperback)
  164. Microsoft Office 2000 Technical Support Training Kit - (1999-08, Paperback)
  165. Microsoft Olap Solutions - Erik Thomsen (1999-07, Paperback)
  166. Microsoft Sourcebook for Help Desk : Techniques and Tools for Support Organization Design and Management/Book and Cd (Microsoft Professional Editions) - Microsoft Press (1995-08, Paperback)
  167. Microsoft Sourcebook for the Help Desk : Techniques and Tools for Support Organization Design and Management - Corporation Microsoft (1997-04, Paperback)
  168. Microsoft Windows Vista Help Desk - Andy Walker (2007-08-27, Paperback)
  169. MILLER ON PROCUREMENT.(Government Activity)(Column) : An article from : EDP Weekly's IT Monitor (Digital, 28 July, 2005)
  170. Model-Based Decision Support Methodology with Environmental Applications (Mathematical Modelling : Theory and Applications) - (2001-02-15, Hardcover)
  171. Modelling for Added Value - (2001-02-21, Paperback)
  172. Mortech survey reveals Del Mar customer benefits.(TechNewz) : An article from : Mortgage Banking (Digital, 01 June, 2005)
  173. Multi-Agent for Mass User Support : International Workshop, MAMUS 2003Acapulco, Mexico, August 10, 2003Revised and Invited Papers (Lecture Notes in Computer ... / Lecture Notes in Artificial Intelligence) , by Koichi Kurumatani , Shu-Heng Chen , Azuma Ohuchi (Paperback, 14 June, 2004)
  174. Multistage Fuzzy Control : A Model-Based Approach to Fuzzy Control and Decision Making - Janusz Kacprzyk (1997-04, Paperback)
  175. NARA enters new ERA of electronic records management : National Archives' initiatives focus on preserving and providing access to electronic records.(ARCHIVIST ... article from : Information Management Journal , by Allen Weinstein (Digital, 04 October, 2005)
  176. Navy, Marines Convert to Unified Computer System. : An article from : San Diego Business Journal , by Brad Graves (Digital, 28 July, 2005)
  177. Network Streaming making tech support faster, more effective : An article from : The Mississippi Business Journal , by Lynne Jeter (Digital, 14 September, 2005)
  178. New Utah 'contact center' to employ 200 by next year : An article from : The Enterprise , by Barbara Rattle (Digital, 02 September, 2005)
  179. Nightmare on earthlink street : Horror stories abound when it comes to isp's help desk. (Feedback).(Letter to the Editor) : An article from : Computer User (Digital, 28 July, 2005)
  180. Not [faculty] and [internet] : An article from : The Journal of Computer Information Systems , by Terry D Lundgren , Norman A Garrett (Digital, 12 September, 2005)
  181. OFRF HAILS PUBLICATION OF FINAL ORGANIC RULE. : An article from : Health Products Business (Digital, 28 July, 2005)
  182. OLAP Solutions : Building Multidimensional Information Systems - Erik Thomsen (2002-04-15, Paperback)
  183. Open Source for the Enterprise : Managing Risks, Reaping Rewards - Dan Woods (2005-07-27, Paperback)
  184. Open your laptops to the next chapter : An article from : NJBIZ , by Scott Goldstein (Digital, 13 September, 2005)
  185. Operations Research Proceedings 1998 (Operations Research Proceedings) - (1999-02-22, Textbook Binding)
  186. Optimized Bayesian Dynamic Advising : Theory and Algorithms (Advanced Information and Knowledge Processing) - (2005-09-01, Hardcover)
  187. Optimos awarded National Archives Government Paperwork Elimination Act CRM system development contract. : An article from : Federal Computer Market Report (Digital, 01 June, 2005)
  188. Ordering out is back in style : outsourcing. (CEO Tech).(Brief Article) : An article from : Chief Executive (U.S.) , by John Carroll (Digital, 30 July, 2005)
  189. OSS Essentials : Support System Solutions for Service Providers - Kornel Terplan (2001-02-21, Paperback)
  190. Overcoming Overwhelm : Thirty Days to Less Stress - Mia S Melanson (1999-10-01, Paperback)
  191. Pattern Recognition in Bioinformatics : International Workshop, PRIB 2006, Hong Kong, China, August 20, 2006, Proceedings (Lecture Notes in Computer Science) , by Jagath C. Ragapakse , Limsoon Wong , Raj Acharya (Paperback, 25 September, 2006)
  192. PC Help Desk in a Book : The Do-it-Yourself Guide to PC Troubleshooting and Repair - Mark Edward Soper (2002-11-04, Paperback)
  193. Pocket Keys 2nd Ed + Helpdesk Guide + Cd 4th Ed - Ann Raimes (2005-10-29, Paperback)
  194. Pocket Keys for Writers + Helpdesk Cd 4/E + Identities : Readings - Ann Raimes (2005-07-30, Hardcover)
  195. Power to the providers : An article from : Des Moines Business Record , by Erin Crawford (Digital, 09 September, 2005)
  196. Practical Problems in Mathematics for Information Technology - Todd Verge (2008-03-01, Paperback)
  197. Practice and Theory of Automated Timetabling : First International Conference, Edinburgh, UK, August 29 - September 1, 1995. Selected Papers (Lecture Notes in Computer Science) - (1996-10-02, Paperback)
  198. Preferences and Decisions under Incomplete Knowledge (Studies in Fuzziness and Soft Computing) - (2000-06-16, Hardcover)
  199. Principles of Data Fusion Automation (Radar Library) - Richard T. Antony (1995-06, Hardcover)
  200. PROCESS CHEMICALS AND GASES SEMATECH Audits Water Use. : An article from : Electronic Materials Update (Digital, 28 July, 2005)
  201. Raimes Keys Help Desk Guide with CDROM - (2004-07, Paperback)
  202. Rationalizing Medical Work : Decision Support Techniques and Medical Practices (Inside Technology) - Marc Berg (1997-04-04, Hardcover)
  203. Recent Developments in Decision Support Systems (Nato a S I Series Series III, Computer and Systems Sciences) - Clyde W. Holsapple (1993-04, Hardcover)
  204. Recommended Practice for Human-Computer Interfaces for Space System Operations - American Institute of Aeronautics and As (1995, Paperback)
  205. Recordkeeping in the 21st Century. : An article from : Information Management Journal , by Jason R. Baron (Digital, 28 July, 2005)
  206. Redefining telemedicine : the University of Texas Medical Branch connects physicians the world over, provides medical care for remote populations, and saves ... article from : Health Management Technology , by Glenn Hammack (Digital, 28 November, 2006)
  207. Reengineering Your Help Desk for Maximum Performance (Digital, 30 March, 2003)
  208. Remote control training : a bicoastal senior living enterprise reduces training and help desk costs and time with old and new software.(Remote Management : ... article from : Health Management Technology , by E. Victor Brown (Digital, 19 April, 2007)
  209. Resource directory.(Directory) : An article from : Westchester County Business Journal (Digital, 24 February, 2006)
  210. Rough Sets in Knowledge Discovery 2 : Applications, Case Studies and Software Systems (Studies in Fuzziness and Soft Computing) , by Lech Polkowski , Andrzej Skowron (Hardcover, 15 October, 1998)
  211. Running an Effective Help Desk : Planning, Implementing, Marketing, Automating, Improving, Outsourcing - Barbara Czegel (1994-11, Paperback)
  212. Running an Effective Help Desk, 2nd Edition - Barbara Czegel (1998-03-13, Paperback)
  213. SAS 9.1.3 OLAP Server : Administrator's Guide - (2005-07-31, Paperback)
  214. SBA's new administrator pays Mississippi a visit.(As I See It) : An article from : Mississippi Business Journal , by Joe D. Jones (Digital, 26 October, 2006)
  215. Service and Support Handbook (Help Desk Institute) - Think Service Inc (2004, Paperback)
  216. Service Orientation : Winning Strategies and Best Practices - Paul Allen (2006-05-29, Hardcover)
  217. Serving up IT help : help desks are becoming faster, smarter, and stronger as new technologies--and security concerns--work their way into campus life.(BUSINESS ... : An article from : University Business , by Caryn Meyers Fliegler (Digital, 09 September, 2005)
  218. Set Up Your Own IT Consulting Company. : An article from : The Practicing CPA - Juan Aguerrebere Jr. (2000-03-01, Digital)
  219. Seventh International Workshop on Groupware : Criwg 2001 : September 6-8, 2001 ; Proceedings , by Germany) International Workshop on Groupware (7th : 2001 : Darmstadt , Marcos R. S. Borges , Jorg M. Haake , Ulrich Hoppe , H. Ulrich Hoppe (Paperback, December, 2001)
  220. Smart Enough Systems : How to Deliver Competitive Advantage by Automating Hidden Decisions , by James Taylor , Neil Raden , Barbara von Halle (Paperback, 29 June, 2007)
  221. Software Management Approaches : Project Management Estimation, and Life Cycle Support - (2001-11-28, Paperback)
  222. Software Process Technology : 9th International Workshop, EWSPT 2003, Helsinki, Finland, September 1-2, 2003, Proceedings (Lecture Notes in Computer Science) , by Flavio Oquendo (Paperback, 29 September, 2003)
  223. SQL Server 7 OLAP Developer's Guide (With CD-ROM) - William C. Amo (2000-05-15, Paperback)
  224. SR. Teleperformance : your partner for increasing customer value. : An article from : Customer Interaction Solutions (Digital, 30 July, 2005)
  225. Standardizing on one package helps university's help desk respond to users. (Howard University's Information Center uses Lotus's SmartSuite to support ... (Technological Horizons In Education) (Digital, 28 July, 2005)
  226. Supernetworks : Decision-Making for the Information Age (New Dimensions in Networks) - Anna Nagurney (2002-05, Hardcover)
  227. Systems Modelling : Theory and Practice - (2004-04-16, Paperback)
  228. Systems That Support Decision Makers : Description and Analysis (John Wiley Series in Information Systems) - Mark S. Silver (1991-09-02, Hardcover)
  229. Take a (case) load off with the right software : is your desk hidden under a mountain of paper? Case management software can help you get your records and ... for your firm. : An article from : Trial , by Daniel J. Siegel (Digital, 22 May, 2006)
  230. Telcos discover that help desk support pays off.(Winnebago Cooperative Telephone Association; customer services) : An article from : The Exchange , by Victoria Rumsey (Digital, 31 July, 2005)
  231. Ten easy steps : to guarantee the failure of your new software implementation. : An article from : Club Management , by Marc Lipsitt (Digital, 30 July, 2005)
  232. The 2000 Help Desk and Customer Support Practices Report - Help Desk Institute (2000-08, Paperback)
  233. The 2000 Help Desk Salary Survey - Help Desk Institute (2000-06, Paperback)
  234. The art of software support : Design and operation of support centers and help desks - Françoise Tourniaire (1998, Unknown Binding)
  235. The ASTD Handbook of Training Design and Delivery - George M. Piskurich (1999-11-05, Hardcover)
  236. The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations (Call Center Dictionary) - Madeline Bodin (1999-08, Paperback)
  237. The Compleat Guide to Day Trading Stocks - Jake Bernstein (2000-08-30, Hardcover)
  238. The Complete Help Desk Guide - Mary Lenz (1996-11-01, Paperback)
  239. The Counselor's Helpdesk - Phil Travers (2001-07-13, Paperback)
  240. The Eis Book : Information Systems for Top Managers - Alan Paller (1990-01, Hardcover)
  241. The Glossary of Help Desk Terms - Help Desk Institute (1994-01-01, Paperback)
  242. The Help Desk Audit : Blueprint for Success - Julie L. Mohr (2003-04-01, Spiral-bound)
  243. The Help Desk Audit Toolkit : Companion CD - Julie L. Mohr (2003-08-15, CD-ROM)
  244. The Help Desk Contribution to Corporate Benchmarking - Jerry Mirelli (1997-01-01, Paperback)
  245. The Help Desk Dictionary - Julie L. Mohr (2006-01-02, Spiral-bound)
  246. The help desk paradox. (Training).(help desk support for mortgage software)(Brief Article) : An article from : Mortgage Banking - Andrew Hubbard (2002-05-01, Digital)
  247. The Home Teacher : Explaining By Word and Illustration the Source Pictures of Vocations Comprised in the Chautauqua Industrial Art Desk a Book Devised to Help Boys and Girls to Acquire Habits of Reading and Study, Work and Play - N/A (1913, Paperback)
  248. The IT Survival Guide - Neil Plotnick (1999-12-01, Paperback)
  249. The IT Value Quest : How to Capture the Business Value of IT-Based Infrastructure - Theo J. W. Renkema (2000-01-10, Hardcover)
  250. The MOUSE Squad : An article from : Education Week , by Rhea R Borja (Digital, 14 September, 2005)
  251. The Photoshop CS2 Help Desk Book - Dave Cross (2005-06-17, Paperback)
  252. The Photoshop CS2 Help Desk Book - Dave Cross (2005-06-17, Paperback)
  253. The Requirement for Acquisition and Logistics Integration : An Examination of Reliability Management Within the Marine Corps Acquisition Process - (2002, Spiral-bound)
  254. The right tool : MAIC information services and support products : An article from : DISAM Journal of International Security Assistance Management , by Joe Lokey (Digital, 02 September, 2005)
  255. The secretary's help desk - (1997, Unknown Binding)
  256. The Virtual Help Desk : Strategic Management Center - Andrew H. Thomas (1996-01, Paperback)
  257. THE YEAR'S BEST WEB SUPPORT SITES. (Internet/Web/Online Service Information) : An article from : Soft-Letter (Digital, 28 July, 2005)
  258. Things are clicking for this icon of class. (People).(Iconfactory; computer iconographers)(Brief Article) : An article from : Business North Carolina (Digital, 30 July, 2005)
  259. Tips on Evaluating & Re-Engineering the Help Desk - Candy F. Drew (1993-05, Paperback)
  260. Topnotch tech support : On staff or outsource? : An article from : Office Solutions , by Nan Bauroth (Digital, 09 September, 2005)
  261. Toward self-healing software. (Microsoft's Keith Sturdivant describes technical support wizard technology) (Technology Information) : An article from : Soft-Letter (Digital, 28 July, 2005)
  262. Trendium introduces BroadSight assurance management service for DSL broadband providers.(digital subscriber line)(Trendium Inc.) : An article from : XDSL News , by Gale Reference Team (Digital, 31 January, 2007)
  263. Two groups team to help small firms deal with Y2K problems : An article from : The Enterprise , by Anonymous (Digital, 16 August, 2005)
  264. Ukrop's super markets : Ukrop's is achieving deli prominence by offering healthy fare and superior customer service. : An article from : The National Provisioner's Meat & Deli Retailer (Digital, 11 April, 2006)
  265. Uncertain Logics, Variables and Systems (Lecture Notes in Control and Information Sciences) - Z. Bubnicki (2002-05-28, Paperback)
  266. UNCLE SAM'S SEAL AND THE BATTLE IN THE DAIRY CASE. : An article from : Health Products Business , by Thomas R. Vierhile (Digital, 28 July, 2005)
  267. Universal Keys Mla Update + Helpdesk Guide With Cd - Ann Raimes (2005-11-30, Hardcover)
  268. UNIX and LINUX Answers! : Certified Tech Support - Charlie Russel (1998-01-21, Paperback)
  269. Unlocking OLAP With SQL Server 7 and Excel 2000 - Wayne S. Freeze (2000-05-15, Paperback)
  270. Using Service Goals and Metrics to Improve Help Desk Performance - Mark W Ellis (1997-01-01, Paperback)
  271. usingservice goals and metrics to improve help desk performance - Jana Johnson (2000-06-01, Paperback)
  272. Virtual Applications , by Peter B. Andersen , Lars Qvortrup , Peter Bogh Andersen (Hardcover, 09 January, 2004)
  273. VMS System Manager's Manual 1989 (5.2) - (1989, Paperback)
  274. Web Services - ICWS-Europe 2003 : International Conference ICWS-Europe 2003, Erfurt, Germany, September 23-24, 2003, Proceedings (Lecture Notes in Computer Science) , by Mario Jeckle , Liang-Jie Zhang (Paperback, 05 November, 2003)
  275. What is DCGS-A?(Army Military Intelligence)(information technology enabled services) : An article from : Military Intelligence Professional Bulletin , by Stephen J. Bond (Digital, 25 July, 2005)
  276. What today's help desk/contact center outsourcers can (and should) offer. (Outsourcing). : An article from : Customer Interaction Solutions , by Maggie Klenke (Digital, 29 July, 2005)
  277. Where to inspect for the higher profits? Vision technology at the press or on the inspection machine?(PROCESS IMPROVEMENT for the Bottom Line) : An article from : Label & Narrow Web , by Ron Irwin (Digital, 14 July, 2006)
  278. Worldwide Technical Support and Help Desk Business Process Outsourcing 2005-2009 Forecast and Analysis , by IDC (Digital, ..)
  279. Worldwide Technical Support and Help Desk Business Process Outsourcing 2005-2009 Forecast and Analysis , by IDC , Brian J. Bingham , Christine Tenneson (Digital, 22 November, 2005)

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